Return Policy / Age Verification Policy / Tobacco Compliance Notice / FAQ

 

Return Policies (Humidor.YUGSOutpost.com)

Return Policy

Due to health and safety regulations, all cigar and tobacco product sales are considered final.

Returns & Refunds

Because tobacco products are consumable, we do not accept returns or exchanges on cigars or other tobacco products once they have been shipped.

Exceptions

Refunds or replacements may be issued only if:

• The product arrives damaged or defective.
• The incorrect product was shipped.

Customers must notify us within two (2) days of delivery and provide photographs of the damaged or incorrect item before a replacement or refund can be issued.

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Age Verification Policy

By purchasing from this website, you certify that:

• You are at least twenty-one (21) years of age.
• You are legally permitted to purchase tobacco products under all applicable federal, state, and local laws.

We reserve the right to:

• Request government-issued identification.
• Utilize third-party age verification services.
• Refuse or cancel any order that cannot be successfully age verified.

Fraudulent purchases may be reported to the appropriate authorities.

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Tobacco Compliance Notice

We comply with all applicable federal, state, and local tobacco laws and regulations.

At this time, The Humidor sells and ships cigars and tobacco products only within the State of Georgia.

Customers are responsible for understanding and complying with all applicable tobacco laws within their jurisdiction.

We reserve the right to refuse or cancel any order that does not comply with applicable laws or company policies.

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Frequently Asked Questions

Do you verify age for tobacco purchases?

Yes. Customers must be at least twenty-one (21) years of age to purchase cigars. We reserve the right to verify age before processing or shipping any tobacco-related order.

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Where do you ship?

At this time, we only ship cigars and tobacco products within the State of Georgia.

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How long does shipping take?

Most orders are processed within three (3) to seven (7) business days after payment is received. Once shipped, delivery times vary depending on the carrier and destination within Georgia.

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Can I cancel my order?

Cancellation requests must be submitted as soon as possible.

If an order has not yet been processed or shipped, we may be able to cancel it.

Orders that have already been processed, prepared for shipment, or shipped may not be eligible for cancellation and may be subject to applicable processing or restocking fees.

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Do you accept returns?

Due to the nature of tobacco products, all cigar sales are generally considered final.

If your order arrives damaged, incorrect, or there is an issue with your shipment, please contact us within two (2) days of delivery so we can review and resolve the matter.

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What payment methods do you accept?

We accept major credit cards, debit cards, and other approved electronic payment methods. Available payment options will be displayed during checkout or on your invoice.

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How can I contact customer support?

If you have questions regarding an auction, your order, shipping, or our policies, please contact us using the information provided on our Contact Us page.